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California Subprime Loan Agreement
Carrington Mortgage Services
(800) 790-9502
Monday - Friday 7:00 a.m.. - 7:00 p.m. (PST)
Saturday 8:00 a.m. - 12 noon (PST)
(800) 669-6607
The Advocate Group - (800) 627-0128
Home Loan Services Inc.
800-622-5035
HLS_Hope@hls.ml.com (note the underscore between “HLS” and “hope”)
Monday thru Thurdays 5 a.m. - 4 p.m. (PST)
Fridays 5 a.m. – 2 p.m. (PST)
800-333-5848 (HFC or Beneficial customers)
800-365-6730 (Mortgage Services or Decision One customers)
888-648-3124 (HSBC Bank -- Mortgage Corp customers)
Loss Mitigation: (800) 414-0969
www.homeq.com - Through this web site, consumers have access to general information ranging from payment options to contact information, as well as secure access to their account information if they have registered for an online account. Instructions for registering for an online account as well as the benefits of doing so are provided on the web site.
For general inquiries, consumers may call toll free at (877) 867-7378 Monday through Friday from 5:00 a.m. to 5:30 p.m. (PST).
Litton Loan Servicing
Customer Care Department - (800) 247-9727
Monday-Thursday 6 a.m. - 5p.m. (PST)
Friday 7 a.m. - 4 p.m. (PST)
Default Counseling Department - (800) 999-8501
Monday 6 a.m. - 4 p.m. (PST)
Tuesday-Thursday 6 a.m. - 6 p.m. (PST)
Friday 7 a.m. - 3 p.m. (PST)
Default Counseling Department representatives are also available most weekends on Saturday from 6 a.m. -10 p.m. and Sunday from 8 a.m. -12 noon (PST).
(866) 513-2947
Option One Mortgage
(888) 275-2648
Monday - Friday: 5:00 AM - 9:00 PM (PST)
Saturday: 5:00 AM - 3:00 PM (PST)
Sunday: 9:00 AM - 5:30 PM (PST)
Wilshire Credit
(888) 952-7339
wcc_hope@wcc.ml.com (note the underscore between “wcc” and “hope”)
Monday thru Friday 7 a.m. – 4 p.m. (PST)