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Customer Survey

The Business Transportation and Housing Agency and the Department of Corporations would like to provide you with the best possible service and your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below. Thank you for responding.

Information regarding the organization of corporations, limited liability companies, limited partnerships, foreign (other state) corporations, qualifying or registering to do business in California, dissolutions, articles of incorporation, certificates of good standing, current officers and directors, agents for service of process, and name availability should be addressed to the Business Programs Division of the California Secretary of State.

What was the nature of your contact with us?

General Information Complaint Technical Assistance
Permits/Qualification Regulatory Examination

In which program are you interested in?

Corporate Securities Law Securities Broker-Dealer Securities Investment Adviser
California Franchise Investment Law California Deferred Deposit Transaction Law California Finance Lenders Law
California Residential Mortgage Lending Act Check Sellers, Bill Payers & Proraters Law Escrow Law
Other:

Which description best decribes you?

General Public Investor Licensee
Borrower Governmental Official Law Enforcement
Other:
Check As Appropriate
STATEMENTS Strongly Agree Agree Disagree Strongly Disagree No Comment Or N/A
Staff was courteous and helpful
Staff provided complete, accurate information to you.
A timely response was provided.
Informational material, brochures and/or bulletins are self-explanatory and easy to understand.
The website provided helpful information.
The website was easy to navigate and understand.
My overall experience was positive.

Please complete the section below if your contact with us involved permitting/licensing/registration assistance.

The regulations were understandable.
The application instructions were understandable.
The permit/license/registration terms and conditions were understandable.
Comments/Complaints
Please indicate the name(s) of any staff person you would like to commend or comment on:
Comments:
If you feel we fell short in meeting your service expectations, please describe the situation, including name of the staff person involved and the date the incident occurred.
As a result of your experience with us, what service-related improvements can you recommend?
Optional
Your Name
Email
Daytime Phone
Street
City
State
Zip